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A new Titan of Travel

How long ago did you start at Titan Travel and what were you doing before?

I joined Titan in June 2010, so two years ago. Before that, I was Director of Marketing for the AA in Ireland, and Director of Marketing for Saga Travel.

Dan Whitehouse, marketing directorWhat was the most surprising thing about the company in your first week?

The speed at which the Titan design studio are able to produce brochures!

Marketing is often seen as a division of sales but it’s usually more closely linked to customer feedback. How have you influenced the side of the company that develops travel experiences?

We have done a lot of customer research over the past couple of years. We’ve used this to re-fresh the Titan brand with a new look and feel, which has been a hit with both our customers and staff, and also to work with our Commercial team to develop new destinations and holiday ideas which perhaps Titan may not have offered in the past. A key part of my role is to work closely with the product development team to make sure that Titan’s range of holidays reflects the needs and desires of our target audience.

What was your first experience of travel and how has that affected the way you approach it now?

My first job in travel was as a lifeguard, working for Haven Holidays in France, which I did for three summers in a row back in the early 1990s. It taught me the importance of sun cream.

What has been your most memorable travel experience?

Sailing across the Atlantic on board QE2 and hearing the sonic boom of Concorde flying over while on the bridge.

What has been your worst holiday?

I’ve never had a bad holiday as, even if something’s not quite as you’d expected, I always try to see the positive and enjoy myself.

Which Titan journey would you take next if you had a free choice? And why?

Watching Grizzly Bears in Canada from the Knight Inlet lodge – a once in a lifetime experience and a chance to get really close to nature.

Which would you be least likely to sign up for?

I would love to do our 26 day tour of New Zealand, the Land of the Long White Cloud. Unfortunately, having a 2 year old daughter means that some of our longer duration tours would be difficult for me right now.

The internet has tempted a lot of people to make their own DIY holidays.
What do you think Titan offers that they would miss out on?

Booking with Titan means that you can relax in the knowledge that your holiday has been expertly planned by people who really know the destination inside out – to ensure you don’t miss out on any of the highlights, or equally the little gems that might be off the beaten path. Also, with Titan you are fully ABTA and ATOL protected so you can be completely confident that you’re in the best possible hands.

Could a DIY holiday match a Titan holiday for price and if not why?

When you look at everything Titan includes: VIP door to door transfers to and from the airport, Skycaps porterage, some of the best tour managers in the business who escort you every step of the way, and so much more besides, I believe that Titan offers unbeatable value. So, while we’d never pretend to be the cheapest tour operator, we work extremely hard to ensure that pound for pound, you’d be hard pushed to find better value anywhere else.

What happens to people who’ve already booked if you later have to discount a holiday?

Titan offers the UK’s best price promise which means that early bookers never miss out. In the unlikely event that we reduce the price of your holiday after you’ve booked, we’ll refund every penny of the difference and even give you an additional discount of £20 per person. So with Titan, it really does pay to book early.

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